Customer Care Associate (ID 7344)

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Medical Front Office & Scheduling
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Customer Care Associate - SE Portland, OR

Customer Care Associate (ID 7344)

Job Details

In a competitive hiring environment, job seekers get better results working with a staffing service. Med-X Staffing Services has the inside track on some of the hottest new healthcare jobs and gain a powerful advocate working on your behalf.

Med-X Staffing Services seeks to place a Customer Care Associate with a minimum of 1-year of current physician office or clinic experience. Customer Care Associates will perform a wide range of duties to support busy specialty clinics. The clinic provides excellent benefits and supports its staff.

Interested candidates will have a friendly demeanor, great positive attitude, and customer-focused work ethic and be able to multi-task in a fast-paced environment. * These are immediate openings to fill.*

Essential Functions:

- Answers phone, takes messages and directs call to the appropriate person. Admits patients into clinic. Pulls charts, processes encounter forms, verifies insurance and patient information in computer. Makes appropriate updates, copies/scans insurance information for clinic registration. Prepares charts with appropriate forms necessary to complete the visit. Prepares and completes referrals for patients, obtaining authorizations, and assisting patients and physicians with referral coordination.

- Provides technical support services and functions under supervision of a clinician/specialty team. Provides back-up for admitting clerks as needed. Performs registration process, obtaining all pertinent demographic and insurance information required, including authorizations when necessary.

- Runs report(s) for overdue balances for next day appointments and relays via fax to clinics before next day. Monitors computer data for accounts needing collection interaction. Utilizes and updates departmental databases. Verifies insurance coverage and eligibility for all patients according to procedures. Coordinates and monitors insurance information for outpatient billing purposes. Verifies insurance coverage and eligibility for all patients according to procedures. Balances over-the-counter daily receipts. Opens and/or locks up the building.

- Performs quality control checks of general front desk and waiting areas to ensure hospital cleanliness. Keeps waiting rooms neat and orderly. Assists in cleaning rooms between cases according to established protocols. Opens and/or closes unit. Monitors daily level of stock supplies for assigned area of responsibility and ensures levels are adequate. Monitors panels for alarms and reports to appropriate department.

- Receives payments from patients. Balances cash drawer and credit card receipts. Manages office duties including money deposits to cashier, typing documents, entering data into the computer, medical record management and billing management. Collects statistics and manages data entry of daily charges. Monitors computer data for accounts needing


- High School Education/GED or equivalent: Preferred

- Associate's / Technical Degree or equivalent combination of education/related experience: Preferred

Salary: $17 - $19/hour

Sign-on bonus of $500

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